In order to provide the FinGo service, we need to process customer information. This section explains how we protect customer privacy and handle data.
Sthaler Limited (Sthaler) is a UK registered company, no 08161567, with its registered office at 4 Riverview, Walnut Tree Close, Guildford, GU1 4UX, United Kingdom.
FinGo is a product of Sthaler.
Questions about the FinGo Service, GDPR and your data privacy rights can be resolved by emailing our Data Protection Officer at firstname.lastname@example.org.
At the core of our service is the belief that your data belongs to you and to you alone. We do not share your data with 3rd parties, except those specifically involved in providing the FinGo Service. We do not allow anyone else to use or access your data outside the purposes for delivering the FingGo Service to you
Any data we are in possession of about you is protected and handled in accordance with:
To provide the FinGo Service we will need to collect information from you for the purposes of registration, enrolment and continued use of the services. This data collection is required in order for the service to be provided to you under the terms of this Contract. The mandatory data collected is:
We collect information from you to provide the FinGo Service you have requested, and in particular:
If we have your consent.
If we have your consent.
Where we have a legitimate interest to improve customer experience and the quality of the FinGo services.
Where we have a legal obligation.
We only retain your information for as long as is necessary for us to use your information to provide you with the FinGo Services as described above or to comply with our legal obligations.
You may delete your FinGo account at any time by using the “delete” button in your FinGo account. If you cease to be a FinGo user we will generally delete personal information we hold on you within 120 days from the date of termination. However, please be advised that we may retain some of your information after you cease to be a FinGo user or use the FinGo Services, for instance if this is necessary to meet our legal obligations such as retaining the information for regulatory purposes.
Your information will be encrypted and stored in accordance with legal requirements for a period of 7 years for audit purposes. After 7 years the data is permanently removed from our systems.
When determining the relevant retention periods, we will take into account factors including:
Otherwise, we securely erase your information once this is no longer needed.
The data you provide to us will not be disclosed to organisations other than to the suppliers that we work with to deliver the service to you.
We may disclose your personal data where we have your permission or where we are under a duty to share your personal information in order to comply with any legal obligations.
You may request details of personal information we hold about you in accordance with the UK Data Protection Act 2018 and EU General Data Protection Regulation. To do so, or if you think the information we hold about you is incomplete or incorrect or you wish to have your account deleted, please contact our Data Protection Officer at:
Sthaler Limited, International House, 1 St Katharine’s Way, London E1W 1UN
If the information we hold about you is inaccurate, you can also access and update it at any time by logging on to your FinGo account and updating your details.
Furthermore, under the EU General Data Protection Regulation, you have the following rights;
* We only collect information necessary to supply FinGo services. We do not use your data for profiling.
We operate under an extensive security policy framework to ensure that all reasonable efforts are made to ensure that all data (including personal information) collected by the service is made available to you, remains confidential, and is protected from disclosure or unauthorised amendment.
You can, should you wish, disable the cookies from your browser and delete all the cookies currently stored on your computer. However, by deleting the cookies you may find you are prevented from taking full advantage of the Website.
We use only session cookies to help identify your computer so we can improve the website’s usability, analyse the use of the website, prevent fraud and improve the security of the website.
We use Google Analytics with anonymous IP to analyse and create reports about the use of our website, this processing does not identify you as an individual. We do not profile our users. We don’t use third party cookies for any commercial purposes.
Sthaler Ltd (FinGo), International House, 1 St Katharine’s Way, London E1W 1UN